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Magic Patterns sends a one-time code to your email address when you log in. If the code does not arrive, follow the steps below.

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Troubleshoot a missing code

1

Confirm your email address

Check that you entered the correct email address on the login screen, including the domain name.
2

Wait a few minutes

Delivery can occasionally be delayed by your email provider. Wait a few minutes before requesting a new code.
3

Check spam and filtered folders

Search all folders for email from auth.magicpatterns.com, including spam, junk, promotions, quarantine, and other filtered folders.
4

Ask your IT team to allowlist Magic Patterns

If you use a work email address, your company’s mail gateway may be blocking the message. Ask your IT team to allowlist:
  • From domain: auth.magicpatterns.com
  • Envelope sender domain: mail.auth.magicpatterns.com
Magic Patterns uses Amazon SES, which rotates sending IP addresses, so domain-based allowlisting is recommended.
5

Use an individual mailbox

Avoid logging in with a Google Group, shared alias, or automatically forwarded address. These services can modify or filter the message before it reaches you. Use an individually owned mailbox when possible.

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Information for IT teams

Authentication emails are sent from auth.magicpatterns.com through Amazon SES. Direct messages are SPF, DKIM, and DMARC authenticated. If the message is not delivered:
  • Check gateway and quarantine logs for the recipient.
  • Confirm spf=pass, dkim=pass, and dmarc=pass in the Authentication-Results header.
  • Do not pin Amazon SES IP addresses or DKIM selectors because they can rotate.
  • Check whether a forwarding rule, group footer, or subject prefix modified the message and invalidated DKIM.

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Still unable to log in?

Contact support@magicpatterns.com and include the email address you are trying to use and the approximate time you requested the code